Contact Center

PSCU Financial Services brings the market a product suite that addresses virtually all of a credit union’s primary needs for service and growth – from credit, debit, prepaid, and bill pay support to 24/7 member service, lending, new member enrollment, and outbound services which includes collections and disputes. That’s Total Member CareTM – a new approach to meeting the needs of your members available from no other single service provider in the industry.

We employ the newest technologies and tools to offer member support during the time frame defined by you: full-time, after-hours, during peak periods or during power outages or natural disasters.

Your members benefit from the same experienced help your own staff offers. In short, we act as a 24 x 7 extension of your credit union. We also deliver uninterrupted support during natural disasters. Our Eastern and Western Contact Centers in St. Petersburg, FL and Phoenix, AZ, and our two call centers in Detroit, MI are designed to operate continuously in the case of a service disruption at any of our facilities.

Our economies of scale as the largest CUSO in the nation enables us to deliver 24/7 Contact Center services to you at a fraction of the price your credit union would spend on facilities and personnel.

For more information on our contact center based products and services, please click here or contact us at today at (800) 443-7728, Ext. 7877.