Risk Management

Your Concerns are Our Priorities

PCI Logo Safeguarding credit/debit portfolios and online bill payment is a high priority for all credit unions. We employ advanced neural technology to increase security, reduce expenses from fraud and proactively detect fraudulent transactions so that fraud can be stopped before it results in an actual loss. In addition, we were one of the first CUSOs to achieve PCI compliance, which is required for any third party that interacts with sensitive data from your institution.

Don’t Just Detect Fraud, Help Prevent It.

Preventing fraud, not just detecting it, is one of our highest priorities. We deliver a fraud monitoring neural network that performs real-time monitoring to analyze transactions, discover trends and detect suspicious activity—24/7/365.

In addition, our ongoing consulting ensures your credit union remains in compliance and follows the industry’s best practices. For these reasons, our credit unions experience a significantly lower fraud loss rate than the industry standard.

We also enhance security for cardholders and issuers through special processes that protect against mail fraud, reduce the risk of “never received issue” (NRI) fraud, ensure the security of online transactions and detect and deter internal fraud.

PSCU Financial Services offers you comprehensive solutions to protect online bill payers, minimize losses and enhance profitability:

Falcon Fraud Detection Plus and Fraud Risk Identification Service (FRIS) –
use neural network technology to create profiles of cardholders’ transaction activity and identify uncharacteristic and potentially fraudulent patterns.
FraudNet™ - uses the state of the art neural intelligence technology to proactively detect fraud attempts and immediately stops the fraudulent attempt before your members experience a loss.

CardLock® - innovative technology developed by PSCU Financial Services empowers cardholders to have a proactive role in the security of their accounts. With a simple phone call or by visiting a secure website, credit and debit cardholders can lock their accounts to prevent unauthorized use of their accounts.
Toll-Free Lost/Stolen Reporting – specialized, bilingual Contact Center Representatives can assist your members 24/7/365 in reporting lost/stolen cards, fraudulent activity or verifying questionable transactions.
Card Activation – requires each cardholder to complete an authentication process to activate new and reissued cards upon arrival.
Mail Integration – reduces the potential for plastics to fall into the wrong hands by merging new and reissued cards with other mail on a daily basis.
Card Value Validation (CVV) and Card Validation Code (CVC) – reduce the risk of counterfeit cards by enabling the use of MasterCard’s CVC or Visa’s CVV encoded on the magnetic stripe of the card as part of the authorization process. We’re also one of the only processors to offer PIN CVV for debit transactions.
Card Value Denial Threshold – helps prevent “brute force attacks.” Card value denials are monitored and counted based on your selection of number of denials and number of calendar days.
Address Verification Service (AVS) – reduces fraudulent mail and telephone order transactions by verifying the cardholder’s billing address before completing the transaction.
Card Not Present (CNP) – protects against unauthorized
MO/TO to Internet transactions by establishing a maximum number of CNP transactions within a given time frame.
Name Mismatch – verifies the cardholder’s name on Track 1 against the name on the account record during the authorization and decision process.
Card Expiration Mismatch – reduces fraudulent point-of-sale, mail and telephone-order transactions by verifying the cardholder’s expiration date on file against the authorization request.
Member Selected PIN – provides flexible participation options to fit the needs of any credit union. Choose the Member Selected PIN solution through Interactive Voice Response (IVR) and/or through ATM terminals.
Compromised Account Notification Service (CANS) – provides automatic generation
of card maintenance, letters and card reissue files.
Cardholder Dispute and Recovery Services – provides highly trained and experienced dispute and fraud experts to utilize exhaustive recovery efforts throughout the review and final resolution process.
Enhanced Authorization Processing – reduces card issuer risk and eliminates the need to maintain duplicate cardholder balance files at another processor.

Free Yourself from the Following Foes

We protect your credit union against:

Counterfeit Cards
Insufficient Funds
Suspicious Transactions
Phishing
Spoofing
Fraudulent Purchases
Mail/Telephone Fraud
Internet Fraud
Compromised Accounts
Internal Fraud

We’re On Top of Identity Theft

Victims of identity theft spend an average of 40 hours and more than $400 to restore their credit history and identity. Credit unions are understandably concerned by recent large-scale thefts of personal information—and so are we. Our multi-level identity theft solution provides financial institution-sponsored recovery benefits and reduced-cost protection features.

We’ll Track Down Internal Fraud

In addition to protecting against external fraud, we work from the inside too. Our FOOTPRINTS technology identifies the potential misuse of information by employees. It enables rapid detection of internal fraud—before your cardholders and your credit union are affected.

Align with Online Security

Now, your members can shop online with confidence. Through PSCU Financial Services, your cardholders’ web-based transactions are secured through Verified by Visa and MasterCard SecureCode. Both programs provide a safer e-commerce solution by verifying a cardholder’s account ownership in real time. Not only does this encourage the use of your card, it simultaneously reduces fraud losses and lowers chargeback and dispute costs for you. Talk about a window of opportunity.

When you partner with PSCU Financial Services, you have the added confidence that you’re teaming up with the nation’s largest CUSO, and our sole focus is on your credit union’s growth and well-being. Our strength and expertise in the industry mean you’re getting the best advantage for measurable, long-term success. This gets paid out in the dividend of peace of mind, knowing that we’re working on your behalf—24/7/365.

More Information

For more information on our products and services please click here or contact us at today at (800) 443-7728, Ext. 7877.